Terms & Conditions

Welcome to the ICA Shop

The International Year of Co-operatives is a huge opportunity for the co-operative movement to increase its visibility, and demonstrate the significant role that co-operatives play throughout the world. A simple way to increase visibility is by displaying the IYC logo. The ICA is proud to be working with IYC promotional partners, Wild Thang, to offer a wide range of IYC 2012 products.

Any commission that the ICA earns from sales of these products is used to promote public awareness of the co-operative business model throughout the International Year.

This legal notice applies to the entire contents of this website under the domain name www.icashop.coop ("the Website") and to any correspondence by e-mail or telephone between us and you. Please read these terms carefully before using this Website. Using this Website indicates that you accept these terms regardless of whether or not you choose to place an order with us. If you do not accept these terms, do not use this Website.

Information about Us

www.icashop.coop is an outsourced retail function managed and operated by Wild Thang Ltd. For further information on Wild Thang please visit www.wildthang.co.uk

Wild Thang Ltd is an organisation appointed to manage the supply of all branded merchandise for www.icashop.coop.

The facility offers a range of items which can be ordered and paid by credit or debit card on-line, via bacs or cheque or alternative payment methods such as paypal, depending on the shipping address and quantity ordered we aim to dispatch goods within 10 working days from receiving order and payment. If you have a required deadline date please send details of your requirments through the “contact us” page on the website, alternatively e-mail icashop@wildthang.co.uk

The range of gifts available is continually developed and extended. We welcome your ideas for gifts you might like to see on this site. We also welcome your feedback on the ease of use and capabilities of this website.

Please send your suggestions or comments through the contact us page on the website or directly to icashop@wildthang.co.uk

Service Availability

Our site is intended for use by people resident in and outside of the United Kingdom. We do accept offers from individuals outside the United Kingdom.

Your Status

By placing an order through our site, you warrant that you are:

(a) legally capable of entering into binding contracts;
(b) at least 18 years old;

We warrant that all Products promoted for sale through this site are of satisfactory quality and reasonably fit for all the purposes for which Products of the kind are commonly supplied. Specifications on this website of the Products to be sold are not intended to be binding and are intended only to give a general description of the Products. In all other respects, and to the maximum extent permissible, we make no other warranties or promises about the Products, and any implied warranties are excluded.

Availability

All Products offered for sale are subject to availability. We regret that occasionally it may be impossible to complete an order if stock runs out or is withdrawn for any reason. But if there is a problem we will let you know as soon as we can.

Ordering

We will treat each order for Products, which is confirmed when you click on the 'NEXT' button on the Order Confirmation Screen, as an offer by you to purchase the Products subject to these terms and conditions.

After placing an order and making payment online you will be assigned an Order Number and sent an e-mail confirming your order.

Payment may be made by any of the methods indicated on our website. We will not process your order until we receive cleared payment.

All orders are subject to acceptance by us.

The Buyer may cancel any order for Goods for any reason up to the point production has begun and any payments made by the Buyer shall be refunded in full within 28 days. The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.

Price and Payment

The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full in £ sterling, including delivery charges. Prices are liable to change at any time.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. If a Product's correct price is lower than the price stated on our website we will reimburse you the difference in price between the price you paid and the correct price. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect price, even after we have sent you a Confirmation Email, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

Payment may be made by any of the methods indicated on our website. We will not process your order until we receive cleared payment.

Delivery

Depending on the suitability (order size and location) deliveries will be made by Royal Mail, DHL Interlink Courier or a Wild Thang vetted courier or delivery driver. Delivery shall be made to the delivery address supplied by you at the time of ordering.

Depending on the shipping address and quantity ordered we aim to dispatch goods within 10 working days from receiving order and payment. If shipping within the UK your delivery will arrive the next working day from dispatch, if shipping outside of the UK delivery is usually within 2-5 days.

Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

We shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence unless agreed in writing. We shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Risk of damage to or loss of the Products shall pass to you at the time of delivery to the specified delivery address.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Delivery costs will be based on the weight of the goods and the shipping address, costs outlined below,

UK, 1kilos £3.95 / 5kilos £8.95 / 10kilos £8.95 / 25kilos £16.95
Within EU, 1kilos £17.50 / 5kilos £40.00 / 10kilos £65.00 / 25kilos £135.00
Outside EU, 1kilos £35.00 / 5kilos £75.00 / 10kilos £125.00 / 25kilos £265.00

The receiver is responsible for paying any duties and taxes that may apply. The courier is unable to deliver parcels until these have been paid.

The Customs authorities in the destination country determine whether any duties and taxes are applicable when the parcel arrives. This is based on the information provided on the parcel label (Waybill) and Customs paperwork, in particular the contents, declared value and weight.

As soon as the goods are delivered and signed for they become your responsibility.

All delivery dates given are only estimates. We are not responsible for any consequential losses you or any third party member may suffer if we do not deliver on time for whatever reason.

We accept no responsibility for goods lost in transit, but will be happy to investigate on your behalf and would remain committed to come to a resolve.

Returns

We want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order you should notify us within 72 hours of receiving the order.

Products must be returned, together with the delivery note, to us in perfect condition to the address specified on the delivery note.

The Buyer shall inspect the Goods immediately upon receipt and shall notify us by e-mail or letter within 72 Hrs of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to us within 28 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.

Damaged Products or Incorrect Deliveries

Our warranty contained in 'Products' above is subject to the following conditions:

(i) the Products must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; and (ii) any claim by you in respect of any shortages and/or defects apparent on delivery in the Products must be notified to us by you within 72 hours of the delivery date, stating the nature of the shortage/defect and quoting the order reference number; failure to notify us, within 72 hours of the delivery date, will deem you to have accepted the Products. In some cases we may require you to return the defective Products to us at its cost. We will examine the returned Product and will, where appropriate, notify you of your refund or replacement Product via email or telephone within a reasonable period of time.

Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can, at our option, make up the shortages or replace the Products free of charge, or refund the price of the Products in question to you. However if you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should notify us immediately and we will take up the issue with our courier and come to an amicable resolve for you.

In addition for defective Products we will refund you reasonable costs incurred for postage of the Product, but we shall have no further liability to you. If you do not notify us accordingly, we shall have no liability for any defects and you shall be bound to pay for the Products.

We accept no responsibility for goods lost in transit.

Limitation of liability

The limit of our liability to you is the making up of any shortfall, replacement, refund of the price of the Products, and, in the case of defective Products, refunding the delivery costs, as provided for in Payment & Delivery.

We are not responsible to you to any greater extent and in particular we are not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit or otherwise) which you may incur for whatever reason, as a consequence of our failure to comply with these terms and conditions.

This clause does not include or limit in any way our liability:

(a) for death or personal injury;
(b) under section 2(3) of the Consumer Protection Act 1987; or
(c) for fraud or fraudulent misrepresentation.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Transfer of Rights and Obligations

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

Waiver

If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Our Right to vary these Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority, or we notify you of the change to those policies or these terms and conditions before we send you the Confirmation Email (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 10 days of receipt by you of the Products).

Choice of Law and Jurisdiction

These Terms shall be governed by and construed in accordance with English Law and you agree to submit to the exclusive jurisdiction of the English courts.